Refund Policy

The price, currency and what is included are shown before you confirm a payment. Per-container rates apply to each transaction you submit, and Enterprise plans are billed according to your agreement with us. Payments are processed by Payaza.

We will refund you in full if:

• you were charged twice for the same thing, or charged the wrong amount;
• you paid but we did not start the service you paid for, and you ask us to cancel it;
• we cannot provide the service you paid for, or cancel it ourselves for reasons that are not your fault.

If a service was partly delivered, we may give a partial refund that reflects the work not yet done.

• Services that have already been fully delivered, such as a completed compliance review.
• Duties, levies, taxes and government fees paid to or for a public authority.
• Amounts paid to or charged by third parties, such as insurers, lenders, warehouses, carriers or banks. Their own refund terms apply.
• Losses caused by inaccurate or incomplete information you gave us.

Nothing here stops you from getting a refund that the law requires us to give.

Email support@portgatenexus.com with your account email, the payment reference and the reason for your request. Please contact us within 30 days of the payment where you can. We will still consider later requests, and requests where the law gives you a longer period.

We aim to reply within 5 business days. Approved refunds are sent back to the original payment method. Your bank or card provider may take extra time to show the refund.

You can stop using a plan at any time by contacting us. Cancelling stops future charges. It does not by itself refund amounts already paid for services delivered, except as set out above.

If you disagree with our decision, reply to us and we will review it. You may also contact the Federal Competition and Consumer Protection Commission (FCCPC) or your bank.